Cookies & Privacy Notice – Customers

William Santus & Company Limited are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better experience.

We have published this notice to help you understand:

• How and why William Santus & Company Limited collect information from you;
• Who we share your information with, why and on what basis; and
• What your rights are.

If we make changes to this notice we will notify you by updating it on our website. William Santus & Company Limited will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means William Santus & Company Limited determines the purposes and way in which any personal data are, or will be, processed.

Should you need to contact us please write to:

William Santus & Company Limited, The Toffee Works, Dorning Street, Wigan, Lancashire.  WN1 1HE or via office@uncle-joes.com quoting Security and Privacy Enquiry.

This privacy notice was last updated on 24th May 2018.

What information we collect when you process your sales order and why?

When you process an online order, you are entering into a contract with us. So, we can set this up we will ask you to provide some personal information such as;

• Full name
• Address
• Contact numbers
• Email address

In order to undertake website personalisation, we will also gather information about the devices you use to access our sites (desktop and mobile), and this may include IP address. For further information on our use of cookies and tracking please see our Cookie Notice.

Information we may collect from you

We may collect and process the following data about you:

• Information that you provide by filling in forms on our site www.uncle-joes.com (“our site”). This includes information provided at the time of registering to use our site, subscribing to our service, posting material, requesting further services and ordering products. We may also ask you for information when you enter a competition or promotion created by William Santus & Company Limited, and when you report a problem with our site. If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of transactions you carry out through our site and of the fulfilment of your orders.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

How do we use your information?

Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:

• Contract – your personal information is processed in order to fulfil a contractual arrangement.
• Consent – where you agree to us using your information in this way.
• Legitimate Interests – this means the interests of William Santus & Company Limited in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way.
• Legal Obligation – where there is statutory or other legal requirement to share the information.

 Who we share your information with and why

William Santus & Company Limited works with a number of trusted organisations and businesses in order to provide you the high-quality services you expect from us such as: –
Delivery Companies
In order for you to receive your goods, We work with a number of delivery Companies.  Again, we only pass limited information to them in order to ensure delivery of your items.
IT Companies
William Santus & Company Limited works with businesses who support our website and other business systems.
Marketing Companies
We work with marketing companies who help us manage our electronic communications with you or carry out surveys and product reviews on our behalf.
Payment processing
William Santus & Company Limited works with trusted third party payment processing providers in order to securely take and manage payments.

Your Rights

Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data. For more information or to exercise your data protection rights, please contact us. You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data. You can find more about this below.

Keeping in touch with you

We want to keep you up to date with information and improvements to our website. William Santus & Company Limited will not share your information with other companies.

If you decide you do not want to receive this information you can request that we stop by writing to us, emailing office@uncle-joes.com or by Telephone on +44 (0)1942 243464.

How long we keep your information

If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:

• The law requires us to hold your personal information for a longer period, or delete it sooner;
• You exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
• We bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
• In limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

 What are your rights

You are entitled to request the following from William Santus & Company Limited, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk

• Right of access – to request access to your personal information and information about how we process it
• Right to rectification – to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
• Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased. Contact +44 (0)1942 243464
• Right to restriction of processing – to restrict processing of your personal information
• Right to data portability – to electronically move, copy or transfer your personal information in a standard form
• Right to object – to object to processing of your personal information

If you have any general questions about your rights or want to exercise your rights, please contact office@uncle-joes.com.

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.

Cookie Notice

This notice is designed to help you understand what cookies are, how William Santus & Company Limited uses them and the choices you have in regard to their use. By continuing to use William Santus & Company Limited and our sites the “Site”, you are agreeing to our use of cookies in the manner described in this notice.

What are cookies?

Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits (a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth or credit card details.

The cookies we use fall into four broad types:

Strictly Necessary Cookies
These cookies are essential in helping you to move around our Site and use its features, such as accessing secure areas of the website. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.

Analytical/Performance Cookies
In order to keep the Site, its services and pages relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use our Site. For example, we can see which parts of the Site and pages are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.

Functionality Cookies
These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we can’t identify you personally.

If you would like more information on any of these types of Cookies, including how to opt-out, please visit www.youronlinechoices.com

What do we use Cookies for?

Non-essential cookies enable us to give you an enhanced, personalised web experience and determine analytic information regarding the websites.

• To personalise and improve your customer experience.
• To recognise the device that you are using.
• To record the areas of the Site that you have visited, pages you have viewed, and time spent browsing. William Santus & Company Limited uses this information to help make the website more user friendly, develop our Site design and to continuously improve the quality of the service we provide.
• To distribute visitors to our Site evenly across platforms to ensure the content is served at the fastest possible speed.
• We also offer you the facility to share your experience on our Site through social media sites such as Facebook, Instagram and Twitter. By using these features, you are consenting to allow cookies from these providers. More information about how these providers use cookies can be found at their websites.

Cookies are an essential part of how our Site works, as they remember certain information about a visitor. William Santus & Co Limited uses First Party cookies (these are placed there and used solely by William Santus & Company Limited) and Third-Party cookies (these are placed there by third parties we work with).

Are cookies safe?

Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. You can find more information about cookies at http://www.allaboutcookies.org/ and www.youronlinechoices.com/. For a video about cookies visit https://www.google.com/intl/en-GB/policies/technologies/cookies/

Can I turn off cookies?

Yes – To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive. For information on how to disable cookies, please consult the “Help” tab of your browser via the menu bar. For further information on non-essential cookies used for targeting and analytics please see below.

Details of our Third-Party Cookies

William Santus & Company Limited allows selected Third Parties who participate with us in marketing programs to place cookies when you visit sites. For details of the Third-Party cookies we use please see the list below. William Santus & Company Limited is not responsible for the content or privacy policies of Third Parties or other websites, and we advise that you check these yourself.
The following Cookies are all used for Analytical and Targeting purposes:

• Google Analytics
• Facebook Custom Audiences
• Yahoo Analytics

Opting Out

Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on here. Visitors can also opt-out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Settings.

This Cookie Notice was last updated on 24^th May 2018, and further changes will be communicated by updating this notice.

Contact

Should you need to contact us please write to: William Santus & Company Limited, The Toffee Works, Dorning Street, Wigan. Lancashire. WN1 1HE.  Email office@uncle-joes.com. quoting Security and Privacy Enquiry.

William Santus & Company Limited
The Toffee Works, Dorning Street, Wigan. Lancashire.  WN1 1HE
Telephone: +44(0)1942 243464: Facsimile: +44(0)1942 323023
General Enquires:  unclejoe@uncle-joes.com
Company Number: 326858